Below you'll find answers to our most commonly asked questions. For any other queries, please reach out to our sales team via live chat, by phone on 0808 1699 646 or by email at sales@axentworkwear.co.uk. We're available Monday to Friday between the hours of 9:00am-5:00pm.

Delivery and Returns

  • When will I receive my order?

    Most orders will be processed within 3-5 working days with selected ranges available for 1-2 working day delivery, however some large custom orders may take longer to arrive. We also offer in store collection at our on site location in Poole, Dorset, so you can collect your order as soon as it's ready! If you have any concerns about your order, please contact the team via email at sales@axentworkwear.co.uk or call on 0808 1699 646.

    Please note: Orders made over the weekend or outside of standard working hours, will be processed and despatched on the next working day. Please see our Delivery & Returns page for additional information.

  • How much is shipping?
  • What is your returns policy?
  • Can I amend the delivery address for my order?


  • I can't access my account
  • How do I reset my password?
  • Do I need an account to buy from you?

Product Support and Info

  • My item is faulty or damaged
  • Will I receive an invoice with my order?
  • How do I customise my garment?
  • What is the lead time for custom orders?
  • Where can I find the size guide?