FAQs

Most plain orders will be processed within 3-5 working days with selected ranges available for 1-2 working day delivery, however for custom orders we adivse 7-10 working days (excluding weekends and bank holidays). If you have any concerns about your order, please contact the team via email at sales@axentworkwear.co.uk or call on 0808 1699 646.

Please note: Orders made over the weekend or outside of standard working hours, will be processed and despatched on the next working day. Please see our Delivery & Returns page for additional information.

Delivery and shipping is FREE to all UK Mainland addresses on every order over £65 (ex VAT). Additional charges can apply to non-UK Mainland locations, due to higher courier fees. We also offer in-store collection for free from our shopfront based in Poole, Dorset. For a full list of our delivery charges, please refer to our Delivery & Returns page.

Axent offers all customers a 30 day no quibble guarantee on all stocked goods, so if you're not 100% happy with your purchase, you can return it to our FREEPOST address, and get your money back, completely hassle-free. Simply call the team at 0808 1699 646, and we'll provide you with a returns number, or fill out our Online Returns Form to instantly start the returns process!

Unfortunately, for custom workwear we don't accept returns due to the personalised nature of the garment, so please be sure to double and triple check you're happy with your artwork proofs prior to printing or embroidery!

Due to our fast despatches, if an incorrect delivery address has been input for your order, we recommend that you call the team on 0808 1699 646 as soon as possible, so we can amend your order and ensure it's delivered to the right place. To make this a quick and easy experience, we recommend that you have your order number on hand, as well as the payment card the order was made on.

Please note: our customer service team will never ask for your PIN when taking or amending an order.

If you're having trouble accessing your account, please reach out to our amazing customer service team via email at sales@axentworkwear.co.uk or call on 0808 1699 646 and we will do our best to resolve any account issues you're experiencing.

If you need to reset your password for your account, simply go to the login page, and select "Forgot your password". This will take you through the steps to get a new password sent through to you.

No, you don't need an account to buy from us! But, to make your next purchase easier, we automatically set up an account for you when you place your first order. This helps you easily repeat orders and see your order history, view your invoices, save and load shopping baskets for easier ordering if you're out and about, and established UK businesses qualify for £500 instant credit on 30 day terms!

We're very sorry that you've received a faulty or damaged item! We try our very best to ensure our products are despatched in the best condition, but sometimes mistakes or damages do happen.

If you've received a damaged or faulty product, contact the team via email at sales@axentworkwear.co.uk or phone 0808 1699 646 - we can help you arrange your return, and you can choose to either get your money back, or we will send out a replacement to you free of charge. Terms and Conditions apply for custom workwear or garments.

Yes, we always ensure invoices are sent out with every order, and if you login to your account, you can view your invoices online for prior orders and download them.

If you would like some customised workwear, simply select whatever garment you like that displays our "Add Your Logo" symbol, pick your size, quantity and colours, and select "Add Your Logo" button below the price grids. This will take you through to out custom selector, where you can choose your customisation type between embroidery and print, customiszation zone, and input your text or logo. If you would like a proof of your artwork prior to personalisation, please make sure to tick the box before adding your order to your basket.

If you need further assistance, please reach out to the team through the live chat function accessed in the bottom right of your screen (with no AI, you will always be talking to a real person!), email via sales@axentworkwear.co.uk or call on 0808 1699 646.

Please note: some garments have restricted customisation types or zones due to legislative compliance requirements or material restrictions.

For custom orders, we try to ensure we manage your expectations as best we can and give you realistic timelines, and so have a standard lead time of up to 7-10 working days (excluding weekends). During the personalisation process, we will always pass an artwork proof through to you from our design team for approval prior to print/embroidery of any garments, so as such failure to quickly approve artwork proofs will cause further delays to your order.

However, sometimes we're able to deliver your garments sooner than this - if you require something urgently, please reach out to the team through the live chat function accessed in the bottom right of your screen (with no AI, you will always be talking to a real person!), email via sales@axentworkwear.co.uk or call on 0808 1699 646 so we can find out if we can meet your deadlines, or recommend alternative products that would make it in time.

Size guides are generally found on the relevant garments page - simply select the right tab just below the product name. If you can't find a size guide, please reach out to the team through the live chat function accessed in the bottom right of your screen (with no AI, you will always be talking to a real person!), email via sales@axentworkwear.co.uk or call on 0808 1699 646.